Our Privacy Policy – Updated December 2021


This privacy policy details the types of personal data we may collect about pupils, parents/guardians, carers, teachers, or other professionals when you interact with us including on our site. It also explains how we will store and handle that data and keep it safe.

Parents or guardians should read this privacy policy and explain to any children using this website the implications of this privacy policy.

Capitalised terms have the same meaning as those set out in our Terms https://ispacewellbeing.com/terms-and-conditions .

If you have any questions about this privacy policy, please do get in touch with us: ask@ispacewellbeing.com.

Who are we?

This privacy policy refers to “I Space” – this is us – or more precisely it is I Space Wellbeing Limited (iSpace, we, or us), a company incorporated in England and Wales with registered number 10329880 and registered address of 78 Mill Lane, London, England, NW6 1JZ, United Kingdom.

To contact us please email ask@ispacewellbeing.com.


Some of the services we provide are for children. If you are under the age of 13, you may only use the Services and provide personal information if you have the consent of, and are supervised by, a parent or guardian. If we believe a child using the Services is under 13, we will not process any personal information of that child without the consent of the parent or guardian.

If the user is 13 or over, we will only collect and process personal information as the long as necessary for the purpose(s) for which it was provided.

What data do we collect and when?

We normally collect your data when you provide it to us. You may give us your data by email, through an online web form or survey, by contacting us on social media, or by browsing our site.

The type of data we collect depends on why we are processing your data. We typically collect:

  • Subscriber data: We maintain a database of our Subscribers, who have created accounts through our site. This includes the Subscriber’s name, email address, contact details, information about their organisation and any additional information we may need to help meet your specific requirements.
  • Usage Information: Whenever you use the Services, we may collect usage information, such as the number of sessions you create, content you view, what screens or features you access, and other similar types of usage information.


  • Transactional Information: For Services that result in a payment transaction, we collect information about the transaction, such as price, purchase location, subscription or free trial expiration date, and the time and date of the transaction.


  • Log Information: To help us maintain and improve the use of our Services we may collect log files on usage, which may include the type of web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our site.


  • Device Information: To help us maintain and improve the use of our Services we may collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (such as your connection type, carrier, and region).

I Space Wellbeing uses a staff member’s school email address to:

  • provide staff with login details to our site for access to educational materials
  • provide staff with updated information on our Services
  • communicate with staff
  • provide staff with orders and updates on order related information

We may use information relating to a school to:

  • promote your school as a Subscriber of I Space
  • maintain our own accounts and records
  • enable us to provide feedback on the benefits of the product to the general public
  • operate the iSpace website and deliver the services that individuals have requested
  • inform individuals of news, events, activities, or services that are available
  • share your contact details with other iSpace Subscriber schools so that we can create a community and support CPD
  • contact individuals via surveys to conduct research about their opinions of current services or of potential new services that may be offered

You can opt in for mobile push notifications and email notifications. If you opt in to receive these notifications, you can opt out again at any time.

Information we collect from other sources

We store and share school addresses and, where provided, individual staff email addresses with:

  • XERO online accounting Privacy policy can be found here: https://www.xero.com/uk/about/legal/privacy/
  • Mailchimp (integrated marketing campaign software for newsletters, mailing lists and email marketing). Privacy and security policy can be found here: https://mailchimp.com/legal/privacy/
  • Stripe, online payment processing for businesses. Privacy policy can be found here: stripe.com/en-gb/privacy
  • GoCardless, online payment processing for businesses. Privacy policy can be found here:  https://gocardless.com/privacy/payers/
  • Squareup, online payment processing for businesses. Privacy policy can be found here: squareup.com/gb/en/legal/general/privacy
  • Other iSpace Subscriber schools – for schools to connect with each other.


We use your data to send you emails and messages about new features, products and services, and content. Our mailing list includes contact information and is currently managed through Mailchimp, for the purpose of sending newsletters about our event listings, own events, videos, and other content. When you create a Subscriber’s account on our site, you opt into our mailing list. Our newsletter is an important part of the Service we provide our Subscribers. You can unsubscribe from the newsletter in the future, but it will affect your ability to make the most out of the Service. You can find out more about Mailchimp’s privacy policy and data collection via the section above headed “Information we collect from other sources”.

Mailchimp is based in the US and therefore your data (name, contact details) is transferred to the US. However, we believe that, given the limited nature of the data being transferred, the US provides adequate data security and protection.

If you are no longer happy for us to contact you, at any time you can stop receiving emails from us by updating your mailing preferences or emailing us at ask@ispacewellbeing.com.

Visiting our site

We use Google Analytics and cookies to analyse how the website is used and to improve our service and your user experience. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous and relates to site traffic, including browser information, device information and language.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

How do we protect your data?

We take protecting your data very seriously. Subject to the information on data sharing with third parties set out below, access to your personal data is password-protected. We only have access to your data as set out above.

How long will we keep your data?

We only keep your data for as long as is necessary for the purpose(s) for which it was provided. If you contact us to delete your subscription or if you withdraw your consent to our processing of your data, we will delete your personal data.

Who do we share your personal data with?

We explained above how we sometimes share your data with third party data processors contracted to us, such as Mailchimp. This section addresses the circumstances under which we may share some of your personal data with other third parties, for example for our business development purposes. However, we wish to make it clear at the outset that such sharing of data is limited to aggregated data, and we never share your name or email address with such parties without your consent.

What are your rights?

You have the right to:

  1. Access to the personal data we hold about you, free of charge in most cases.
  2. The correction of your personal data when they are incorrect, out of date or incomplete.
  3. The deletion of your personal data, including account deletion. We are not required to delete your data where we are required to hold it for complying with our own legal obligations.
  4. Withdraw your consent for processing of your personal data.
  5. Make a complaint about our processing of your data. Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.

To exercise your rights, please contact info@ispacewellbeing.com.

How do we use cookies?

We use cookies to improve your user experience. Unless you adjust your browser settings to refuse cookies, we (and some third parties) will issue cookies when you interact with our site.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Keep up with the latest changes

Please don’t make this the last time you read our privacy policy as we will post any changes on this page – significant changes will be notified to you by email.

Thank you